RETURN POLICY

We accept returns and exchanges within 30 days in Original package, Unused and Re-sellable condition.

1. RETURN PROCEDURE

1-1. Please email us at vip@cexxyhair.com and send your order number and request. We will then provide you with instructions and a return address .When we receive the returned items, we will inspect to see if you qualify for a refund. Items being worn or tampered with or without original package cannot be refunded. We guarantee money back on all acceptance returns.

1-2. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from.

2.RETURN PERIOD

2-1. Return and exchange are only available with 30 days of the date that you receive the hairs.customized order don't accept return or change unless have quality problem.

3.RETURN SHIPPING FEE

3-1. For the reasons that dislike the items or exchange, buyers should be pay for the return shipping fee and custom fee . customized order online could not accept return or change except quality problem.

4.REFUND TIME

4-1. After items inspected and confirmed as acceptable returns, a full refund will be provided.Please allow financial institution 3-4 business days to process the refund.All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

We are happy to help!